Support
Need help with 5Learn? We're here to assist you.
Contact Us
For questions, feedback, or technical support, please email us at:
[email protected]We typically respond within 1–2 business days.
Common Questions
- How do I create a word card?
- Enter any word in the main screen. The app will send it to AI and generate a card with translation, examples, and context.
- Where are my cards stored?
- Your cards, lists, and learning history stay on your device and are never synced to our servers. If you sign in, only your account profile, token balance, and purchase history live on our backend — the learning content itself remains local.
- Can I change the AI model or prompts?
- Yes. Open Settings in the app to change models, customize prompts, and add additional languages for study.
- Do I need to sign in?
- No. 5Learn works fully without an account if you use your own OpenAI API key. Signing in is only needed if you want to buy and spend tokens through our backend. The two options are independent — signed-in users can still keep the Use own API key switch on in Settings to route requests through their own key instead of spending tokens. You can sign in with Apple, with Google, or with an email and password.
- How do tokens work?
- Buy a token pack through the in-app purchase flow. When you ask the AI something while signed in and the Use own API key switch is off, tokens are debited from your balance and our backend forwards the request to OpenAI on your behalf — so you don't need your own API key. If the switch is on, the app uses your own key instead and no tokens are spent.
- How do I delete my account?
- Open Settings → Delete account inside the app. This removes your identity record and your account profile and token balance on our backend. Purchase records may be kept afterwards for the period required by tax and bookkeeping law.
- How do refunds work?
- Refunds for token packs are handled directly by Apple or Google — please use their standard refund flows (Apple / Google). We never receive your payment directly, so we can't issue refunds ourselves.
- I found a bug. How do I report it?
- Email us at [email protected] with a description of the issue. Including your device model and OS version helps us fix it faster.
For privacy-related questions, please see our Privacy Policy.